Restilake LLC is committed to providing our customers with high-quality products and an exceptional shopping experience. To safeguard your rights and interests, we have established the following Refund Policy, which details the conditions and procedures for returns and exchanges. Please read this policy carefully before making a purchase.
- Return Address
If you need to return an item, please ship the merchandise to the following address: 7712 HAYWOOD PL, RANCHO CUCAMONGA, CA 91730.
Before returning any items, you must contact our Customer Service Team to obtain a Return Merchandise Authorization (RMA) number; this ensures that we can process your return request in a timely and efficient manner. - Conditions for Returns and Exchanges
Applicability: Returns may be requested for all products—whether opened or unopened—provided that the items remain in their original, intact condition and are fully functional.
Non-Applicable Situations: Returns or refunds may be denied under the following circumstances:
Products that have been damaged or show signs of significant wear and tear due to improper use;
Products with damaged or missing key accessories that render them unfit for resale;
Products returned without following the prescribed return procedure.
Exchange Requirements: If you wish to exchange an item, please specify the desired model, specifications, or color when submitting your return request to ensure stock availability. - Return Procedure
Submit a Request: Contact our Customer Service Team via email at april@restilake.com or by phone at (916) 954-6466. Please provide your order number, the reason for the return, and any relevant photos or supporting documentation.
Obtain Authorization: Our Customer Service Team will verify your information within 24–48 hours to confirm your eligibility for a return and issue a Return Merchandise Authorization (RMA) number.
Return the Item: Ship the product, along with the assigned RMA number, to the designated return address. We recommend using a trackable shipping method to ensure the safe delivery of your return.
Review and Processing: Once we receive the returned item, we will inspect it within 5–10 business days to verify that it meets our return conditions. - Refund Method and Timeline
Upon approval of your return, the refund will be issued back to your original payment method.
The processing time for refunds is typically 5–10 business days; the actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment service provider.
If you have requested an exchange, the replacement item will be shipped to you as soon as possible following the approval of your return. - Additional Notes
Return shipping costs are the responsibility of the customer, unless the product is defective or has been damaged during transit.
We recommend inspecting your order as soon as possible after receipt; should you discover any issues, please initiate a return request promptly to facilitate a more efficient resolution.
All returns and refunds will be processed in accordance with principles of fairness and impartiality, safeguarding both customer interests and the integrity of our business operations.
By purchasing products from Restilake LLC, you acknowledge that you have read and agree to abide by the refund terms outlined above. We are committed to handling every return and exchange request with efficiency and professionalism, ensuring a smooth and pleasant shopping experience for you.
