At Restilake LLC, we are committed to providing our customers with a smooth and secure shopping experience; however, issues may occasionally arise during the purchasing process or while using our products. To ensure that your rights and interests are promptly protected, please carefully read the following terms regarding issue resolution.

1. Customer Support
   If you encounter any issues while purchasing or using our products—such as incorrect order information, product damage, missing accessories, or functional defects—please contact us as soon as possible through our customer service channels.
   Email: april@restilake.com
   Phone: (916) 954-6466
   Upon receiving your report, our customer service team will verify the details promptly and provide you with a reasonable solution.
2. Issue Classification and Handling
   Order Issues: Including ordering errors, duplicate orders, or incomplete order information. Our customer service team will assist in modifying or canceling orders and confirm the appropriate follow-up actions.
   Product Issues: Including damage incurred during shipping, missing accessories, or product malfunctions. Eligible items may qualify for a return or exchange.
   Payment and Billing Issues: Such as failed payments, duplicate charges, or billing errors. Our customer service team will coordinate with the payment gateway to verify the details and process refunds or billing corrections.
3. Resolution Process
   Issue Submission: Please provide your order number, a detailed description of the issue, and any relevant photos or supporting documentation via email or phone.
   Verification: Our customer service team will verify the details of the issue within 24–48 hours.
   Solution Proposal: Depending on the specific issue, the proposed solution may include a product replacement, a return and refund, the shipment of missing accessories, or technical support and usage advice.
   Case Closure: Once the issue has been resolved, we will confirm the outcome with you via email or phone.
4. Important Notes
   Please inspect your items as soon as possible after receiving them. If you discover any issues, please report them promptly so that we may address them quickly.
   Issues not caused by shipping damage or product quality defects may not be eligible for returns or exchanges.
   All issue resolution processes will be conducted in accordance with principles of fairness and reasonableness, ensuring the protection of both customer rights and the integrity of our business operations.

By using the Restilake LLC website and purchasing our products, you acknowledge that you have read, understood, and agree to abide by the aforementioned terms regarding issue resolution. We are committed to handling every customer’s issue with professional and efficient service, ensuring that your shopping experience remains smooth and enjoyable.